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Sumit Bahadur serves as Head of Operations – ARM (Accounts Receivable Management) at InteLogix, leading the company’s third-party collections business. With over 20 years of distinguished experience in the banking and financial services sector, Sumit specializes in Digital Transformation, Business Strategy, and Operational Leadership.
Throughout his career, Sumit has driven transformative initiatives that significantly enhance operational efficiency and profitability. At a leading U.S. debt collection company, he successfully managed a team of over 1,000 professionals, demonstrating strategic expertise in vendor management, operational restructuring, offshoring, and digital engagement. His efforts have resulted in substantial cost reductions, operational improvements, and exceptional customer experiences.
Sumit has also spearheaded a comprehensive digital transformation initiative, introducing multichannel solutions such as email, SMS, chat, web portals, and IVR, which contributed more than 20% to overall collections. His proven expertise in loss mitigation, collections, and recovery strategies has made him a trusted partner for major banks and lenders.
Passionate about tennis and music, Sumit enjoys playing guitar and spending time with family and friends. He loves traveling and has a special fondness for dogs.