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ARM

InteLogix > Services > ARM

Accounts Receivable Management

ARM is a critical service in the BPO industry, focusing on the management of outstanding invoices and payments owed by customers. InteLogix takes an empathetic approach to what we call, "Customer Rehabilitation", with an emphasis on maintaining and restoring positive customer relationships. InteLogix is known globally for both it's 1st and 3rd party collections services, as we ranked top 3 in the global ARM industry reports (IBISWorld, 2024).

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Customer Rehabilitation Through ARM

  • LogixCollect: Best-In-Class Payment Portal
  • Tailored Customer Outreach Programs
  • Flexible Multi-Pay Solutions
  • 67+ Years Of Collections Experience
  • Minimizing Customer Attrition
  • Maintaining Customer Relationships

The InteLogix difference is understanding the customer's situation and challenges, offering support and flexible solutions tailored to individual needs. The approach involves using polite and respectful communication to encourage cooperation and resolve issues amicably. By offering tailored payment plans and settlements, customer rehabilitation helps customers manage their debts without causing undue hardship. This approach gets our clients paid, and aims to retain customer loyalty and trust for future business opportunities. It also seeks to resolve payment issues without escalating to legal actions, focusing on rehabilitating the financial relationship and preserving the company's reputation. 

What's Included

01. First Party Accounts Receivable Management
  • 1st Party ARM: The collection of debts whereas InteLogix is acting on behalf of the client. We use your branding and seamlessly interact as an extension of your own customer service team. 
  • Key Characteristics: 
  • Brand Representation: InteLogix interacts with customers as part of the original company, maintaining consistency in communication and brand identity. 
  • Early-Stage Collections: Typically involves early-stage collections, focusing on gentle reminders and follow- ups for overdue invoices. 
  • Customer Service Orientation: Emphasizes customer service and relationship-building, aiming to resolve payment issues amicably and maintain positive relationships with customers.
  • 3rd Party ARM: The collection of debts by InteLogix as an external collection agency that is not directly affiliated with the original creditor or company. These services are typically engaged after the creditor has exhausted its internal collection efforts. 
  • Key Characteristics: 
  • Outsourced Collections: InteLogix operates independently of the original company, often using its own credible branding. 
  • Late–Stage Collections: Typically involves late-stage collections, focusing on accounts that are significantly overdue. 
  • Negotiation and Settlement: The emphasis may shift towards negotiation and settlement, with a more assertive, consistant approach to recover debts, but always with an empathetic, human touch. 

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• Sentiment Analysis
• Live Coaching
• Agent assist
• Flagged interactions with alerts
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• Customer lead voice assist: natural interactions, scalability, journey mapping, and targeted agent coaching
• Al Driven Analytics
• Delivering added value through proactive and actionable insights
• Interactive analytics: call drivers, sentiment trends, negative interactions, and custom categories
• Call transcription
• Al powered auto-summary for each interaction
• Verbal Customer Satisfaction (CSAT) Surveys
• Win rate analysis
• leader boards

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  • protocol for each of our clients and their customers. 
  • Dedicated Cyber Security Analyst Team 
  • Security Awareness Training 
  • Password Complexity, Dark Web Compromise Monitoring, Secure Service Desk 
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