InteLogix, a global leader in customer experience (CX) solutions, Accounts Receivable Management (ARM), and business process outsourcing (BPO), announced today the promotion of John Yanez to Chief Operating Officer (COO). Formerly serving as Vice President of Operations and Head of ARM, John’s promotion reflects his exceptional leadership, deep operational expertise, and steadfast commitment to delivering value for clients.
With over 30 years of global executive experience in the BPO industry, John brings a powerful combination of strategic foresight, operational excellence, and client-centric innovation to the COO role. His track record includes driving transformative results across North America, Latin America, the Caribbean, Europe, and Asia-Pacific, where he has led high-performing teams serving both SMBs and Fortune 500 brands.
John’s leadership philosophy is centered on building solutions that unlock measurable business outcomes for clients—focusing on technology-enabled cost savings, operational efficiency, and next-level customer satisfaction. He has a unique ability to combine empathy and analytics to elevate both employee and customer experiences, making him instrumental to InteLogix’s mission of helping our client brands outshine their competition.
“John’s promotion to COO is a product of his extraordinary impact on our organization and our clients,” said Mario Baddour, CEO of InteLogix. “He’s a visionary leader who blends operational discipline with innovation, and he consistently delivers results that set our clients apart in their markets. I’m incredibly excited to have him in this role as we accelerate our global growth and continue investing in best-in-class service delivery.”
As VP of Operations, John played a pivotal role in strengthening InteLogix’s ARM capabilities and advancing operational strategy across a multi-continent footprint. His leadership has directly contributed to key client wins, performance improvements, and long-term customer relationships.
Danielle Erickson, Vice President of Operations, stated, “Having worked alongside John in our fast-paced operations environment, I’ve seen firsthand the caliber of his leadership. He brings clarity, precision, and an unmatched dedication to our people and our clients.”
As COO, John will oversee InteLogix’s global operations, ensuring that the company’s delivery model continues to meet the evolving needs of its clients while driving scalable, technology-enabled growth.
About InteLogix
InteLogix is a trusted global leader in business process outsourcing. We deliver customer experience (CX) solutions and accounts receivable management (ARM) operations that increase customer loyalty and revenues for the brands we represent. Our human-delivered, digitally enabled approach to customer engagement empowers the irreplaceable human element with innovative tools and automations that minimize customer effort and elevate customer loyalty. With partnership tenures averaging 13 years, InteLogix delivers long-term value to our clients through scalable CX, first-party ARM, and third-party ARM operations.
For media inquiries or more information about InteLogix, please contact:
Corporate Communications
Email: [email protected]
Website: www.intelogix.com