Danielle Erickson

Service Delivery Head, Customer Experience

Danielle leads the global Customer Experience teams and is committed to bringing value through operational execution, innovation, and strong client partnerships/synergy. Danielle brings over a decade of leadership experience in operations and client relationships, including operations spanning multiple geographies. Throughout her career, Danielle has established a passion for operational excellence, particularly by digitally enabling teams to provide the best possible service to the brands she supports while also improving the employee experience. She instills in her team an entrepreneurial spirit that is both employee and customer-centric. Danielle is passionate about engaging with clients to design and implement BPO solutions that deliver superior outcomes collaboratively. She strives to make a meaningful impact on the lives of our employees and customer base by challenging the status quo and applying innovative continuous improvement techniques.

Danielle lives with her family in Virginia. She participates in various outdoor activities, including hiking and ATV riding, and is an avid reader.