John Yanez brings over three decades of global executive leadership in Business Process Outsourcing (BPO), with a consistent record of driving strategic growth, operational transformation, and customer experience excellence. A visionary in client-centric innovation, John excels at designing tailored solutions that unlock measurable value and operational efficiency across every stage of the customer journey.
His leadership is rooted in a deep understanding of business management and customer engagement, having led organizations through complex evolutions with a steady focus on outcomes. Known for cultivating world-class customer and employee experiences, John’s approach blends empathy, analytics, and strategic foresight to build high-performing teams and long-lasting client partnerships.
Throughout his career, John has partnered with SMB and Fortune 500 clients across diverse industries, managing service delivery centers in North America, the Caribbean, Latin America, Europe, and Asia-Pacific. Over the past three decades, he has held several key executive roles, demonstrating a dedication to excellence and a focus on fostering meaningful client relationships.
John’s wealth of experience and strategic vision make him a vital asset to the InteLogix team, driving growth, innovation, and operational excellence.