CX Strategy Archives

BPO, Customer Experience (CX), CX, CXaaS, informational content

By arun sreekumar
July 14, 2025

Redefining CX: The InteLogix Flywheel

In the customer experience (CX) industry, many players still chase cost, defaulting to legacy models that prioritize savings over value. At InteLogix, we believe in a different trajectory, one fueled by precision, foresight, and purpose....

BPO, Customer Experience (CX), CX

By arun sreekumar
July 7, 2025

Résumé Relevance in the Age of AI

There was a time not long ago, when a polished, well-composed résumé often signaled a candidate who had invested in professional writing support. This advantage was more commonly reserved for executive or leadership roles,...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By arun sreekumar
June 26, 2025

From First Contact to Final Resolution: A Look at End-to-End CX at InteLogix

Customer expectations are more complex, and more connected, than ever before. A seamless, end-to-end customer experience isn’t just about answering calls or closing tickets. It’s about managing the full customer lifecycle with intention, precision,...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By arun sreekumar
June 20, 2025

Redefining CX: Cognitive Performance by Design

While the pandemic accelerated the shift to remote work, many organizations pulled back on physical workplace investments. At InteLogix, we’ve taken a balanced approach. We continue to invest in our virtual work-at-home infrastructure and strengthen...

CX Strategy

Redefining CX: The InteLogix Flywheel

Résumé Relevance in the Age of AI

From First Contact to Final Resolution: A Look at End-to-End CX at InteLogix

Redefining CX: Cognitive Performance by Design

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