InteLogix
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Tolling

Field Support: Tolling

Tolling as a outsourced service refers to the comprehensive management of toll collection and associated processes for transportation infrastructure, such as highways, bridges, and tunnels. InteLogix offer tolling services to government agencies and private operators, handling various aspects of toll operations, including on-site toll booth operation, to ensure efficient and accurate revenue collection.

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Key Components of Tolling Services by InteLogix

InteLogix provides comprehensive tolling services, including advanced systems for managing toll collection through cash lanes and electronic toll collection systems (ETC). Ensuring seamless payment processing from various sources like transponders, credit cards, and prepaid accounts, InteLogix offers dedicated customer service for handling inquiries, account management, and dispute resolution via call centers, email, and our proprietary online platform, LogixCollect. Our back-office processing covers the full customer journey with transaction handling, account reconciliation, and financial reporting, maintaining accuracy and compliance

What's Included

01. Benefits of Tolling Services by InteLogix
  • Operational Efficiency: By outsourcing tolling operations to InteLogix, transportation authorities can streamline their operations and focus on core activities
  • Cost Savings: Outsourcing helps reduce the costs associated with staffing, technology upgrades, and system maintenance. 
  • Expertise and Compliance: InteLogix provides expertise in managing toll operations and ensures compliance with relevant regulations and standards
  • Enhanced Customer Experience: With a focus on customer service, InteLogix ensures a positive experience for toll users, from payment processing to handling disputes.
  • Regulatory Expertise: InteLogix has extensive experience navigating the complex regulatory and compliance landscape of government contracts, ensuring all services meet stringent public sector standards. 
  • Customized Solutions: We offer tailored services that align with the specific requirements and needs of government agencies, providing effective and efficient solutions for public sector challenges
  • LogixGuard, Security and Compliance: Our specialized knowledge in government procurement 
  • processes ensures strict adherence to security protocols and compliance regulations, safeguarding sensitive data and maintaining public trust. 
  • Proven Track Record: InteLogix has a proven history of successfully managing government contracts, demonstrating reliability and consistency in delivering high-quality services for various public sector projects. 
  • Efficient Procurement Processes: We streamline the procurement process, leveraging our familiarity with government contracting procedures to facilitate smooth and timely service delivery
  • LogixAssist: Quality Assurance Powered by Al 
  • 100% call monitoring 
  • Sentiment Analysis 
  • Live Coaching 
  • Agent assist 
  • Flagged interactions with alerts 
  • Cost-reducing automations 
  • Customer lead voice assist: natural interactions, scalability, journey 
  • mapping, and targeted agent coaching 
  • Al Driven Analytics 
  • Delivering added value through proactive insights 
  • Interactive analytics: call drivers, sentiment trends, negative interactions
  • and custom categories 
  • Call transcription 
  • Al powered auto-summary for each interaction. 
  • Verbal CSAT 
  • Win rate analysis 
  •  leader boards 
  • LogixGuard is our state of the art information security program, guaranteeing top notch safety 
  • protocol for each of our clients and their customers. 
  • Dedicated Cyber Security Analyst Team 
  • Security Awareness Training 
  • Password Complexity, Dark Web Compromise Monitoring, Secure Service Desk 
  • Security Operations Center: Managed Detection/Response 
  • Falcon Complete XDR, Recon Threat Intelligence/SIEM/FIM 
  • Privileged Access Management 
  • Cyber Risk Monitoring and Vendor Risk Monitoring 
  • Secure Remote Worker