InteLogix
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CXaaS

Customer Experience as a Service

Our Premier CXaas suite of offerings are dynamic and emphasize customer-first, high quality services that are digitally augmented to ensure effective, efficient delivery on the business outcomes our customers require to accelerate their business plans.

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Covering the Total Customer Care Journey

InteLogix's comprehensive suite of services covers the entire customer care journey, providing end-to-end support throughout the customer lifecycle. Custom solutions are created together with our clients in our LogixLab, where we gather intel on client needs and test possible solutions in a controlled environment. We specialize in creating made-to-order CX packages, including custom-built tech solutions and support for multiple touch points of the customer journey.

What's Included

01. Omnichannel Customer Experience
  • Call Center Services: Handling inbound and outbound calls for customer support, sales, collections, telemarketing, and emergency services
  • Live Chat Support: Providing real-time assistance through website or appbased chat systems
  • ChatBot Support: Custom, automated bot with machine-learning capabilities and options for human escalation
  • Email Support: Managing customer inquiries and support tickets via email. 
  • Social Media Support: Engaging with customers on social media platforms, addressing inquiries, and managing brand reputation. 
  • SMS Support: Offering customer support and notifications via text messages, or managing SMS campaigns
  • Interactive Voice Response (IVR) Systems: Automated phone systems that guide customers through menu options to resolve issues or direct them to the appropriate agent
  • Help Desk Support: Providing technical assistance for products and services, including troubleshooting and problem resolution. 
  • Remote IT Support: Offering remote support for technical issues, software installations, and updates
  • Onsite Technical Assistance: Deploying technicians to customer locations for more complex issues that require in-person support, or front-office government services like managing toll booth interactions
  • Onboarding Support: Assisting new customers with the setup and initial use of products or services
  • Account Management: Providing dedicated account managers to ensure ongoing customer satisfaction and address any concerns. 
  • Proactive Support: Monitoring customer accounts and usage to identify potential issues before they arise and offer proactive solutions
  • Order Processing: Managing the end-to-end process of order fulfillment, including order entry, tracking, and delivery coordination
  • Billing and Payment Support: Handling invoicing, payment processing, and addressing billing inquiries. 
  • Data Entry and Management: Performing tasks such as data entry, updating customer records, and maintaining databases.
  • LogixAssist: Quality Assurance Powered by Al 
  • 100% call monitoring 
  • Sentiment Analysis 
  • Live Coaching 
  • Agent assist 
  • Flagged interactions with alerts 
  • Cost-reducing automations 
  • Customer lead voice assist: natural interactions, scalability, journey mapping, and targeted agent coaching 
  • Al Driven Analytics 
  • Delivering added value through proactive insights 
  • Interactive analytics: call drivers, sentiment trends, negative interactions, and custom categories 
  • Call transcription 
  • Al powered auto-summary for each interaction 
  • Verbal CSAT 
  • Win rate analysis 
  • leader boards 
  • LogixGuard is our state of the art information security program, guaranteeing top notch safety protocol for each of our clients and their customers
  • Dedicated Cyber Security Analyst Team 
  • Security Awareness Training 
  • Password Complexity, Dark Web Compromise Monitoring, Secure Service Desk 
  • Security Operations Center: Managed Detection/Response 
  • Falcon Complete XDR, Recon Threat Intelligence/SIEM/FIM 
  • Privileged Access Management 
  • Cyber Risk Monitoring and Vendor Risk Monitoring 
  • Secure Remote Worker