Who We Are
InteLogix (“InteLogix,” “we,” “us,” or “our”) is a global business process outsourcing company headquartered in the United States, with operations in the United States, the Philippines, El Salvador, and Egypt. We respect your privacy and are committed to protecting your personal information through our compliance with this Privacy Policy.
What This Policy Covers
This policy describes the types of information we collect from you, or that you provide, and how we collect, use, store, share, and protect that information when you:
- Visit our website at www.intelogix.com (the “Website”);
- Communicate with us by email, phone, text, or other electronic means; or
- Interact with us as a client, prospective client, vendor, or job applicant.
This policy does not apply to information collected by us offline or through any other means (except as required by applicable law), or to information collected by third parties, including through any application or content that may link to or be accessible from our Website.
By accessing or using our Website, you acknowledge this Privacy Policy. We may update this policy from time to time as described in “Changes to This Policy” below.
Information We Collect
Information You Provide to Us
When you interact with us, you may provide information such as your name, postal address, email address, telephone number, job title, company name, account login and management information, records of your correspondence with us, and information you provide when reporting a problem or requesting support. In connection with our services, we may also collect financial and account information (including payment-related data) and, where necessary to provide services, sensitive personal information such as a Social Security number.
Information We Collect Automatically
As you navigate our Website, we may automatically collect certain information about your device, browsing actions, and usage patterns, including:
- IP address and device identifiers;
- Browser type and operating system;
- Pages visited, time spent on the Website, and interaction data;
- Referring URLs; and
- Approximate (geolocation) location derived from your IP address.
We collect this information using cookies and similar technologies, as described in “Cookies and Tracking Technologies” below. This information may be considered personal information under applicable law.
Information From Other Sources
We may receive information about you from third-party sources as necessary to provide our services or fulfill legal obligations.
Data Minimization
We collect only the minimum amount of personal information reasonably necessary to fulfill the purposes described in this policy. We regularly review our data collection practices to ensure they remain proportionate, relevant, and limited to what is needed. Where feasible, we use de-identified or aggregated data in place of personal information.
How We Use Your Information
We use the information we collect to:
- Operate, maintain, secure, and improve our Website and services;
- Process transactions and manage accounts;
- Verify identity and prevent fraud;
- Respond to your inquiries and provide support;
- Send service-related communications and updates;
- Comply with federal, state, and local laws and respond to lawful requests, investigations, and other legal requirements; and
- Protect the rights, property, and safety of InteLogix, our clients, and others.
Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixels, tags, software development kits, and analytics tools) to operate and secure our Website, analyze how it is used, improve performance, personalize your experience, and support our marketing and advertising.
Consent-Based Approach
We use a consent management platform to give you control over non-essential cookies and tracking technologies. When you first visit our Website, we present a cookie banner that lets you accept or reject non-essential technologies. Except for strictly necessary technologies, we do not load non-essential cookies or tracking technologies until you consent to them. This applies to all visitors to our Website.
You can change your choices at any time by selecting the “Cookie Settings” link available on our Website, which opens our preference center. You can also control cookies through your browser settings, although disabling certain cookies may affect how the Website functions.
Global Privacy Control
We recognize and honor the Global Privacy Control (GPC) and other legally recognized opt-out preference signals. When we detect such a signal from your browser or device, we treat it as a request to opt out of the sale or sharing of personal information for that browser or device.
Categories of Cookies and Technologies We Use
| Category | Purpose |
|---|---|
| Strictly Necessary | Required for the Website to function and to keep it secure. These are always active and do not require consent. |
| Analytics / Performance | Help us understand how visitors use the Website so we can measure and improve performance. Loaded only with your consent. |
| Advertising / Targeting | Used to deliver and measure advertising, including cross-context behavioral (interest-based) advertising, and to build audiences for remarketing. Loaded only with your consent. |
| Functional | Remember your preferences and choices to enhance your experience. Loaded only with your consent. |
Third-Party Technologies
We work with third-party providers that place cookies or similar technologies on our Website, subject to your consent. These currently include analytics and advertising technologies such as Google Analytics, Google Ads (including remarketing), HubSpot, Microsoft Clarity, and CallTrackingMetrics. These providers may collect information such as your IP address, device and browser details, and activity on our Website. We also use Google Consent Mode so that Google technologies adjust their behavior based on your consent choices. The specific technologies in use are described in our preference center, which we keep current as our Website changes.
Some uses of advertising and analytics technologies may be considered a “sale” or “sharing” of personal information, or “cross-context behavioral advertising,” under applicable state privacy laws. See “Do Not Sell or Share My Personal Information” below for how to opt out.
Automated Decision-Making and Profiling
We may use automated systems, algorithms, or artificial intelligence tools to assist with identity verification, fraud detection, risk assessment, and account servicing. These processes may contribute to decisions that have a legal or similarly significant effect on you.
Where required by applicable law, you have the right to obtain meaningful information about the logic involved in such automated decision-making, request human review of a decision made solely through automated processing that produces a legal or similarly significant effect, and opt out of profiling in furtherance of such decisions. To exercise these rights, contact us using the information in “Contact Us” below.
How We Share Your Information
We may disclose aggregated or de-identified information that does not identify any individual without restriction. We may share personal information as described in this policy:
- With our subsidiaries and affiliates;
- With contractors, service providers, and other third parties who support our business and are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it;
- With analytics and advertising providers, in ways that may be considered a “sale” or “sharing” under applicable law, subject to your consent and opt-out choices;
- With a buyer or successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets;
- To comply with legal obligations or respond to lawful requests from law enforcement or regulators;
- To fulfill the purpose for which you provide it, and with your consent; and
- When we believe disclosure is necessary or appropriate to protect the rights, property, or safety of InteLogix, our clients, or others.
We do not sell personal information for monetary consideration. However, our use of certain analytics and advertising technologies may be considered a “sale” or “sharing” of personal information under applicable state privacy laws, and you may opt out as described below.
International Data Access
As a global company, our employees in the Philippines, El Salvador, and Egypt may remotely access information hosted on servers in the United States as part of providing our services. We apply appropriate safeguards to this cross-border access, including contractual protections, encryption in transit, VPN connections, multi-factor authentication, and access controls limited to authorized personnel.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory requirements, and resolve disputes and enforce our agreements. The following general retention periods apply unless a longer period is required by applicable law, regulation, or contractual obligation:
| Data Type | Retention Period |
|---|---|
| Debt collection records | Duration of the active account relationship plus 3 years |
| Financial and transactional records | Up to 7 years |
| Communication and support records | 3 years from the last interaction |
| Website visitor data (IP, browsing, cookies) | Up to 12 months |
| Legal, regulatory, and compliance records | As required by applicable law |
We periodically review retained information and securely delete or de-identify data that is no longer needed for the purposes described above or required to be retained by law.
Your U.S. Privacy Rights
Depending on your state of residence (including California, Texas, Virginia, Colorado, and others), you may have the right to:
- Access the personal information we collect about you;
- Correct inaccurate personal information;
- Delete your personal information;
- Opt out of the sale or sharing of your personal information;
- Limit the use of sensitive personal information; and
- Not be discriminated against for exercising your rights.
How to Exercise Your Rights
To submit a privacy request, email [email protected] or call 888-240-0097. We will respond to verifiable requests within the timeframes required by applicable law, generally within 45 calendar days.
Verifying Your Request
We are required to verify your identity before processing your request. Our verification process may include matching information you provide against information in our records, requesting additional identifying documentation, or using a qualified third-party identity verification service. For requests submitted through an authorized agent, we may require written proof of the agent’s authorization in addition to verification of your identity. We will notify you if we are unable to verify your request and explain the steps available to you.
Do Not Sell or Share My Personal Information
As explained above, we do not sell personal information for monetary consideration, but our use of certain analytics and advertising technologies may constitute a “sale” or “sharing” under applicable law. You may opt out of the sale or sharing of your personal information by:
- Selecting “Reject” or adjusting your choices in the cookie banner or “Cookie Settings” preference center on our Website;
- Enabling a Global Privacy Control (GPC) signal in your browser or device, which we honor automatically; or
- Emailing us at [email protected].
California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the rights described above, including the right to know, delete, correct, opt out of the sale or sharing of personal information, and limit the use of sensitive personal information. We honor legally recognized opt-out preference signals, including GPC. To exercise your California privacy rights, use the contact methods above.
Children’s Privacy
Our Website is not intended for children under 16 years of age, and we do not knowingly collect personal information from individuals under 16. If we learn we have collected such information without appropriate consent, we will delete it. We do not knowingly sell or share personal information of individuals under 16.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Accessibility
We are committed to ensuring this Privacy Policy is accessible to all individuals, including those with disabilities. If you need this policy in an alternative format or experience difficulty accessing it, please contact us at [email protected] or call 888-240-0097. This policy is designed to be compatible with assistive technologies, including screen readers.
Changes to This Policy
We may update this Privacy Policy at any time. When we make changes, we will post the updated policy on our Website and update the effective date above. Your continued use of our Website after changes are posted constitutes acceptance of those changes.
Contact Us
If you have questions about this policy, want to exercise your privacy rights, or have a complaint or concern, contact us:
Phone: 888-240-0097
Email: [email protected]
Complaints: [email protected]