As customer expectations continue to evolve in 2025, the pressure is on for brands to deliver personalized, efficient, and emotionally intelligent experiences. In a recent episode of Enterprise Podcast Network, InteLogix President & CEO Mario Baddour breaks down what it really means to deliver “human-delivered, digitally enabled” customer experiences, and why companies that get it right will lead the next wave of brand loyalty and growth.
The conversation explores how to combine empathetic frontline teams with powerful digital infrastructure to reduce customer effort, enhance retention, and unlock operational scale. From voice assistants to AI-driven feedback loops, Baddour explains how the most successful companies are those that treat digital tools as enablers, not replacements, for human connection.
Click here to listen to the full episode on EPN:
https://epodcastnetwork.com/why-companies-need-a-human-delivered-digitally-enabled-approach-to-cx-in-2025
Or listen on your preferred platform:
Apple Podcasts: https://podcasts.apple.com/us/podcast/why-companies-need-a-human-delivered-digitally/id351914313?i=1000727576568
Spotify: https://open.spotify.com/episode/5B8syOd8kv2dldYyJcuuIt?si=BunQqeIqTI68qRxc-f75CQ