September 9, 2025
CXChronicles Podcast
Creating Human-Delivered, Digitally Enabled Services: A Conversation with Mario Baddour
InteLogix President & CEO Mario Baddour joined Adrian Brady-Cesana on Episode 265 of the CXChronicles Podcast to share his candid insights on how operational excellence drives real business value. Framed around four foundational pillars of team, tools, process, and feedback, Mario explored the realities of scaling CX and ARM operations in a data-driven, AI-integrated world.
With over 67 years of industry experience, InteLogix continues to prove that great outcomes aren’t built on individual heroics; they’re built on structured processes, resilient teams, and responsive innovation. During the episode, Mario offered actionable strategies for turning feedback into innovation, stressed the importance of clean data in AI deployment, and emphasized why consistency is key to scalable growth.
Listen to the full episode on CXChronicles:
https://cxchronicles.com/265-creating-human-delivered-digitally-enabled-services-mario-baddour