Prestigious International Annual Awards Program Honors Standout AI Companies & Solutions

PARK CITY, Utah, June 25, 2025 – InteLogix, a leader in Customer Experience (CX) and Accounts Receivable Management (ARM), today announced that LogixAssist has been selected as “AI-based Customer Service Solution of the Year” in the 8th annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

LogixAssist is InteLogix’s AI-powered, integrated agent assistance toolkit. Built to strengthen agent performance to customer-satisfaction and operational efficiency goals, it delivers real-time scripting, sentiment tracking and on-call prompts to the agent’s screen. Additionally, it monitors, records, and scores 100% of calls handled, returning actionable AI insights to drive continuous improvement.

Using real-time coaching, LogixAssist AI empowers agents to shape complex conversations into meaningful, actionable moments. Throughout the customer interaction, dynamic screen prompts provide turn-by-turn agent guidance based on call flow, sentiment cues, and language, leading agents through simplified workflows. Additionally, LogixAssist’s AI-driven quality engine tracks script adherence, customer and agent sentiment, and resolution effectiveness to generate QA scoring and feedback at agent and aggregate levels.

For agents, real-time prompts, dynamic scripting, and a personalized performance dashboard boost confidence, improve speed-to-proficiency, and reinforce ownership through transparent QA feedback. Supervisors receive actionable data including live call insights, customizable scorecards, and post-call analytics with automated coaching recommendations to support their teams.

“We are thrilled to accept the 2025 AI-based Customer Service Solution of the Year award from AI Breakthrough,” said Mario Baddour, CEO of InteLogix. He added, “This recognition underscores the transformative value of InteLogix’s investment in meaningful AI. We’re committed to evolving CX through smart automation, data-driven insights, and human-centered brand experiences that keep customers loyal.”

LogixAssist integrations have driven measurable successes for InteLogix clients across multiple industry verticals, yielding cost reductions, improved first-contact resolution rates, and heightened customer satisfaction scores.

The AI Breakthrough Awards shine a spotlight on the boldest innovators and most impactful technologies leading the charge in AI across a comprehensive set of categories, including Generative AI, Computer Vision, AIOps, Agentic AI, Robotics, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 5,000 nominations from over 20 different countries throughout the world, underscoring the explosive growth and global importance of AI as a defining technology of the 21st century.

“While many tools aim to replace agents, LogixAssist empowers them. With customer expectations evolving rapidly, traditional customer service tools are no longer enough. Whether it’s faster resolution or seamless interactions, automation for automation’s sake falls short. Meaningful AI should help humans do what they do best, better,” said Steve Johansson, managing director, AI Breakthrough. “In an industry where every second counts and experience defines loyalty, LogixAssist doesn’t just analyze conversations—it elevates them. Whether reducing handle time or ensuring compliance, LogixAssist delivers benefits that matter across every level of the contact center by applying AI strategically where it delivers the most value.”

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About InteLogix

InteLogix is a long-trusted global leader in business process outsourcing. Established in 1957, the company delivers customer experience (CX) solutions and accounts receivable management (ARM) operations that increase customer loyalty and revenues for the brands they represent. Their human-delivered, digitally enabled approach to customer engagement empowers the irreplaceable human element with innovative tools and automations that minimize customer effort and elevate customer loyalty. With partnership tenures averaging 13 years, InteLogix delivers long-term value to their clients through scalable CX, first-party ARM, and third-party ARM operations.

About AI Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Generative AI, Machine Learning, AI Platforms, Robotics, Business Intelligence, AI Hardware, Computer Vision and more. For more information visit AIBreakthroughAwards.com.

Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.