As 2025 reaches its halfway mark, InteLogix continues to push the boundaries of what’s possible in customer experience (CX), accounts receivable management (ARM), and digitally enabled outsourcing solutions. With roots in a legacy of service and a vision for the future, the company is now executing on the next phase of its transformation: strategic growth at scale.
Through expanded global capabilities, award-winning operations, and a commitment to innovation, InteLogix is setting new standards in the industry with proof that operational excellence and AI savvy leadership can work hand-in-hand to redefine what clients can expect from their partners.
Here’s a closer look at the key developments from the first half of 2025 that are shaping the company’s trajectory forward.
Building a Truly Global, Agile Delivery Ecosystem
InteLogix’s smartshoring approach continues to evolve as a cornerstone of its global delivery strategy. More than a geographic play, smartshoring is a philosophy rooted in flexibility, resilience, and intentionality. It rejects the traditional binary of “onshore vs. offshore with remote capabilities” and instead prioritizes delivering the right solution, in the right location, with the right expertise based on client needs, business continuity goals, and customer experience expectations.
Smartshoring enables InteLogix to:
- Seamlessly blend domestic, nearshore, offshore, and remote delivery in a single client ecosystem.
- Tailor solutions based on operational complexity, language needs, cost considerations, and cultural alignment.
- Leverage regional expertise and digital infrastructure to provide around-the-clock support without sacrificing empathy or compliance.
This year, that philosophy came to life in new ways, most notably through the formal expansion of operations in Southeast Asia with a cutting-edge delivery hub in Bacolod, Philippines. Designed with both employees and innovation in mind, the site reflects a workplace of the future: digitally enhanced, culturally aligned, and both digitally and physically secure. It joins a growing portfolio of delivery centers that span the Americas, Southeast Asia, and EMEA, with the ongoing expansion to Cairo, Egypt happening right now.
Momentum Through Leadership and Talent Evolution
The first half of 2025 also marked a significant evolution in the leadership landscape at InteLogix. With the promotion of John Yanez to Chief Operating Officer, welcoming Eden Gutierrez as the Country Leader for The Philippines, and several high-impact regional and vertical leaders, the company has solidified the next generation of leadership needed to sustain scale.
This new cohort of operators, sales leaders, and delivery executives brings a mix of entrepreneurial spirit and enterprise discipline. Their mission is clear: drive growth and add value while maintaining the cultural and quality standards that differentiate InteLogix in the marketplace.
Operational Excellence That Delivers Results
One of the most striking achievements in the first half of 2025 has been the company’s continued outperformance in client KPIs. Across its largest programs, InteLogix averaged 98% attainment—setting the bar not only internally but across the industry.
