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AI-Savvy Operators: The Human Advantage in a Digitally Enabled Contact Center

October 3, 2025 ByNathan Flowers
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5 Black Friday Preparation Mistakes Retailers Can’t Afford to Make

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Repositioning Recovery: How Late-Stage Rehab Prepares Consumers (and Brands) for the Holiday Surge

September 30, 2025 ByJack Morris
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First Call Resolution: How One Metric Builds Loyalty and Reduces Cost

September 25, 2025 ByJohn Yanez
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Tailored, Scalable, and Built Around You: Why a Boutique-Style BPO Model Works

August 19, 2025 ByNathan Flowers
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Driving Transformation, Delivering Results: Mid-Year Momentum from InteLogix

August 15, 2025 ByCorey Goldbaum
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Understanding First and Third Party Collections

August 12, 2025 ByJohn Yanez
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Why “Set for the Season” Is Your Competitive Edge

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Why Post-Peak is a Good Time to Reevaluate Your CX Strategy

August 6, 2025 ByNathan Flowers
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Building the CX Dream Team: Why Culture Fit Matters As Much As Skillset

August 5, 2025 ByVanessa Sitler
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How LogixAssist Scales Coaching Without Losing Quality

August 4, 2025 ByInteLogix Executive
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Planning for Peak: How Retail Brands Can Win the Season with Confidence

July 30, 2025 By