In a world increasingly shaped by automation, the winning edge for customer experience lies in balance. That’s where AI agent assist comes in. By empowering agents with real-time, behind-the-scenes guidance, AI doesn’t replace the human, it amplifies it.
At InteLogix, we believe tech should enable humans, not erase them. Clients want faster, smarter service, but not at the cost of empathy. AI agent assist creates that balance, improving efficiency and outcomes while keeping the human connection at the center of every interaction.
What Is Agent Assist?
AI agent assist tools provide real-time coaching, automated suggestions, and intelligent prompts that guide and coach agents during live calls. Whether it’s surfacing relevant policies, suggesting next-best actions, or flagging compliance risks, AI Assist acts like a digital co-pilot—never replacing the agent, but making them better.
This model of human delivered, digitally enabled service is core to InteLogix’s approach. Solutions like LogixAssist don’t just improve performance, they create better, more confident experiences for customers and agents alike.
What Sets InteLogix Apart: The LogixAssist Advantage
Other call centre AI solutions focus on replacing roles. We focus on optimizing them.
LogixAssist, our AI-driven solution, delivers:
- Real-Time Agent Assist: AI delivers in-the-moment prompts that help agents navigate high-stakes conversations with confidence.
- Adaptive Scripting: Scripts evolve as the conversation unfolds, adjusting to customer sentiment and context rather than following rigid templates.
- Instant QA Feedback: Performance insights are shared immediately after each interaction, creating a continuous feedback loop that fuels growth and accountability.
- Built-In Compliance Guardrails: From regulatory disclosures to brand consistency, agents stay aligned with requirements and messaging on every call.
Our business process outsourcing services are enhanced, not overwhelmed by AI. And with AI business process optimization solutions like LogixAssist, we’ve seen measurable improvements across industries:
67% to 89% FCR increase
40% reduction in training time
22% CSAT improvement
Proven in the Field: Results that Matter
Take our AI agent assist pilot with a major US bank. In just 90 days, LogixAssist helped them:
- Cut error rates by an absolute 9 points
- Improve QA scores by 9%
- Boost collection conversion rates by 3%
- Reduce AUX and Not Ready time by 7-8%
Or look at our partnership with a top EV charging network: by layering LogixAssist with advanced sentiment and error mapping, we delivered a 30% reduction in defects and a 35% increase in customer sentiment.
These aren’t just statistics; they’re the outcomes of blending AI insight with human capability.
The InteLogix Philosophy: AI With Empathy
Great CX isnt just a mertic—it’s a relationship. And relationships require human nuance. By equipping agents with AI agent assist technology that supports rather than replaces, we deliver:
- Faster resolutions
- Smarter decisions
- Stronger brand experiences
It’s not automation or people—it’s automation for people.
Ready to Rethink AI?
If your contact centre strategy still treats AI as a replacement for human interaction, you might be missing an opportunity to improve your customers’ experiences. The future of outsourcing lies in solutions that work with people, not just replacing them.
Let’s talk about how AI agent assist can transform your CX strategy, without sacrificing the human element.
