2025

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
February 12, 2025

Customer Experience vs Customer Service

Customer expectations have never been higher. With brands competing on convenience, personalization, and seamless interactions, businesses must go beyond just delivering great service—they need to create exceptional experiences. While customer experience (CX) and customer...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
February 12, 2025

What is Electronic Toll Collection?

The days of stopping at toll booths and fumbling for cash are long gone. With the rise of electronic toll collection (ETC), drivers can now enjoy a faster, more convenient way to travel. But...

Maximizing Innovation with LogixLab: Your Business Optimization Hub

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Corey Goldbaum
January 30, 2025

Maximizing Innovation with LogixLab: Your Business Optimization Hub

Operational excellence for your team is in reach, and it starts with a single hypothesis—tested, refined, and scaled in the LogixLab. Created by InteLogix to fill a gap in the CX industry, this program is an advanced business...

Efficient Solutions for Student Debt Recovery

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
January 22, 2025

Efficient Solutions for Student Debt Recovery

In the higher education sector, the delicate balance between collecting unpaid student debts and maintaining positive relationships with borrowers is critical. As universities strive to uphold their reputation and commitment to their students, they...