2025

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
March 31, 2025

Debt Collection Process

Managing outstanding debts is a critical function for businesses, lenders, and financial institutions. An effective debt collection process ensures financial stability while maintaining ethical and legal standards. Whether a company is handling overdue invoices,...

Set for the Season: The Smarter Way to Scale for Peak Demand

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
March 27, 2025

Set for the Season: The Smarter Way to Scale for Peak Demand

Every business faces seasonal fluctuations—whether it’s retail gearing up for the holidays, insurance providers preparing for open enrollment, or warranty support surging post-purchase. Managing seasonal spikes has traditionally meant scrambling to hire, onboard, and...

Introduction to Warranty Processing & Industry Overview

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
March 26, 2025

Introduction to Warranty Processing & Industry Overview

Warranty processing is the structured system by which warranty providers receive, validate, and fulfill customer claims for repairs or replacements. In the home warranty industry, claims processing plays a vital role in ensuring that...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
March 19, 2025

What is the Toll Payment Scam?

Toll Payment Scam: Protecting Drivers from Toll Road Scam Texts Toll roads provide convenience for millions of drivers, but they have also become a target for fraudsters. The rise of toll payment scams has...

Why Customer Experience Outweighs Customer Service

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
March 11, 2025

Why Customer Experience Outweighs Customer Service

Businesses striving for long-term success can no longer afford to focus solely on customer service. While service interactions are crucial, they represent just a single touchpoint in a customer's journey. Customer experience (CX), on...

Understanding the Home Warranty Annual Cycle | InteLogix

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Corey Goldbaum
March 4, 2025

Understanding the Home Warranty Annual Cycle

The home warranty industry follows a predictable annual cycle, shaped by seasonal shifts and consumer behavior. Each phase—from preparation to claims management and renewals—demands strategic planning and operational efficiency. Many home warranty providers turn...

What is Accounts Receivable Outsourcing? | InteLogix

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
March 4, 2025

What is Accounts Receivable Outsourcing?

In today's landscape, businesses are constantly seeking ways to streamline operations and enhance cash flow. One strategic approach gaining traction is accounts receivable outsourcing. By outsourcing this critical function, organizations can optimize their financial...

Corporate Philanthropy in Action: Our Partnership with Evertreen

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
March 3, 2025

Corporate Philanthropy in Action: Our Partnership with Evertreen

At InteLogix, we believe that lasting partnerships are built on shared values and meaningful action. To celebrate the relationships we’ve cultivated with our clients, we partnered with Evertreen, a leader in global reforestation, to...

Digital CX: What is Digital Customer Experience?

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
February 12, 2025

Digital CX: What is Digital Customer Experience?

In today's fast-paced digital landscape, customer expectations are higher than ever. Businesses must deliver seamless, intuitive, and personalized interactions across all digital touchpoints to remain competitive. This necessity has given rise to digital customer...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
February 12, 2025

RUC: What Are Road Usage Charges?

As transportation networks evolve, so do the ways we fund and maintain infrastructure. Road Usage Charges (RUC) are emerging as a modern, equitable solution to replace traditional fuel taxes. But what is RUC, and...