2025

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
May 1, 2025

Empowering Utilities with Expert Skip-Tracing and Accounts Receivable Management

In the utilities industry, finding the right balance between keeping customers happy and collecting unpaid bills is no easy task. As more customers fall behind on payments, utility companies are under increasing pressure to recover revenue...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By InteLogix Executive
April 25, 2025

One Team, One Standard: How InteLogix Delivered Excellence in Q1 2025

"We’re all trying to do the same thing—just from different perspectives."That insight from Natalie George, Head of Workforce Management at InteLogix, captures the spirit of Q1 2025 for our Delivery organization. Whether you're a frontline...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
April 14, 2025

6 Signs You’re Struggling to Ramp – But It’s Not Too Late

In the home warranty space, ramping operations efficiently isn’t just a logistics play—it’s a brand moment. Whether it’s the annual renewal wave, regional weather events, or sudden surges in claims, your ability to scale...

Balancing CX Excellence with Cost Savings: A Smart Strategy for Business Growth

BPO, Customer Experience (CX), CX, CXaaS, informational content

By InteLogix Executive
April 9, 2025

Balancing CX Excellence with Cost Savings: A Smart Strategy for Business Growth

Delivering exceptional customer experience (CX) is no longer optional—it’s a competitive necessity. But for many businesses, particularly in the automotive and fleet industries, enhancing CX while controlling costs remains a major challenge. The good...

Why Companies of All Sizes Outsource to the Philippines | InteLogix

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
April 7, 2025

Why Companies of All Sizes Outsource to the Philippines

Outsourcing has evolved from a cost-saving tactic to a growth-enabling strategy—and the Philippines stands at the center of that transformation. With a highly skilled workforce, deep cultural alignment with Western markets, and scalable support...

Evolving Consumer Expectations in Auto Customer Service: What Companies Must Do to Stay Ahead

BPO, Customer Experience (CX), CX, CXaaS, informational content

By InteLogix Executive
April 3, 2025

Evolving Consumer Expectations in Auto Customer Service: What Companies Must Do to Stay Ahead

The days of basic customer service just don’t cut it anymore—especially when it comes to buying, financing, or servicing a vehicle. With technological advancements, a surge in digital touchpoints, and rising demand for personalization, auto...

Beyond the Binary: Why Contact Center AI Shouldn't Be Either/Or

BPO, Customer Experience (CX), CX, CXaaS, informational content

By InteLogix Executive
April 1, 2025

Beyond the Binary: Why Contact Center AI Shouldn’t Be Either/Or

In our drive to modernize customer engagement, we often hear the question: should we automate or augment? It’s a question that’s been posed too narrowly for too long. As Ping Wu points out in...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
March 31, 2025

Debt Collection Process

Managing outstanding debts is a critical function for businesses, lenders, and financial institutions. An effective debt collection process ensures financial stability while maintaining ethical and legal standards. Whether a company is handling overdue invoices,...

Set for the Season: The Smarter Way to Scale for Peak Demand

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
March 27, 2025

Set for the Season: The Smarter Way to Scale for Peak Demand

Every business faces seasonal fluctuations—whether it’s retail gearing up for the holidays, insurance providers preparing for open enrollment, or warranty support surging post-purchase. Managing seasonal spikes has traditionally meant scrambling to hire, onboard, and...

Introduction to Warranty Processing & Industry Overview

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
March 26, 2025

Introduction to Warranty Processing & Industry Overview

Warranty processing is the structured system by which warranty providers receive, validate, and fulfill customer claims for repairs or replacements. In the home warranty industry, claims processing plays a vital role in ensuring that...