2025

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
June 19, 2025

How Rapid Response Keeps Providers Resilient During Peak Events

For utilities and home warranty providers, peak demand isn't just a seasonal inconvenience, it's a critical challenge to business continuity and customer trust. Whether it's a summer storm that disrupts service or an influx...

Meet LogixCollect: Digitally Enabled Revenue Recovery

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Jack Morris
June 17, 2025

Meet LogixCollect: Digitally Enabled Revenue Recovery

Revenue recovery has long been seen as a balancing act between urgency and empathy, automation and the human touch. At InteLogix, we believe you shouldn’t have to choose. With LogixCollect, our AI-enabled platform for digital...

Redefining CX: Digital Twins – Modeling a Smarter Customer Experience

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Mario Baddour
June 13, 2025

Redefining CX: Digital Twins – Modeling a Smarter Customer Experience

In the modern business landscape, the success of a customer experience (CX) strategy hinges on an organization’s ability to anticipate needs, personalize interactions, and continuously improve delivery. As technology evolves, one emerging concept is...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
June 5, 2025

Why Every Utility Call Is a Moment of Truth—and How to Get It Right

In the utilities industry, the stakes are high. A single missed payment or outage can quickly escalate into frustration. But what many providers overlook is that these moments—while stressful—are also prime opportunities to build...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Danielle Erickson
June 3, 2025

Understanding TCO in CX: The True Cost of Customer Experience

TCO in customer experience is a holistic calculation that considers every dollar spent throughout the lifecycle of customer interactions. It extends beyond visible costs like wages and transaction fees to include downstream and indirect costs—such as...

Featured photo of two coworkers looking at a tablet screen

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Jack Morris
May 30, 2025

From Legacy to Leadership: Why InteLogix Remains a Top Choice for 3P Collections

When it comes to finding the best collection agencies, experience matters. For over six decades, we’ve been delivering proven results in collections, evolving from Gulf Coast Collection Services to GC Services, and now InteLogix. Though...

Featured-photo-of-woman-standing-outside

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
May 28, 2025

Beyond Compliance: Why Security is a Culture at InteLogix

In a world where cyber threats evolve by the hour, data breaches make headlines, and security lapses cost millions, compliance alone isn’t enough. At InteLogix, security isn’t just a checklist item—it’s a culture embedded into...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
May 20, 2025

The Art of Selling in the Utilities Space: Balancing Empathy, Insight, and Opportunity

The customer service landscape in the utilities industry runs deeper than just resolving outages or processing billing inquiries—it’s a dynamic opportunity to deliver value that goes far beyond the meter.InteLogix has spent decades on the...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Danielle Erickson
May 7, 2025

Lessons from the Frontlines: What High-Performing CX Teams Have in Common

In a world where digital transformation is no longer optional, customer expectations continue to evolve faster than most brands can keep up. As someone who’s worked in the BPO industry for over a decade...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
May 5, 2025

Empower Your Agents, Elevate Your CX: Meet LogixAssist

Customer expectations are evolving at a pace many businesses struggle to match. Whether it's faster resolution, personalized service, or seamless interactions, one thing is clear: traditional customer service tools aren’t enough anymore. That's where...