2025

male working from home, looking at laptop screen, thinking (1)

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By Stephanie Fritz
August 8, 2025

Why “Set for the Season” Is Your Competitive Edge

In retail, every season tells a story, and the most successful brands are the ones that are ready for their next chapter before the first page turns. From back-to-school to Black Friday, seasonal surges...

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By Nathan Flowers
August 6, 2025

Why Post-Peak is a Good Time to Reevaluate Your CX Strategy

During peak season, all eyes are on navigating the influx of volume and delivering an exceptional experience with the resources available. Once the urgency passes, decision-makers can more objectively assess how their partners performed...

coworkers partnering on project and working together

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By Vanessa Sitler
August 5, 2025

Building the CX Dream Team: Why Culture Fit Matters As Much As Skillset

Hiring for skill can fill a role. Hiring for culture builds a team. When it comes to customer experience, the difference matters. The most effective CX teams don’t just meet metrics, they embody the...

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By InteLogix Executive
August 4, 2025

How LogixAssist Scales Coaching Without Losing Quality

Contact centers have long wrestled with the same problem: how do you give every agent the feedback they need, without pulling supervisors off the floor or taking agents out of queue? With rising service...

female working in clothing store working on tablet speaking on cell phone

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By Stephanie Fritz
July 30, 2025

Planning for Peak: How Retail Brands Can Win the Season with Confidence

Retail is a rhythm. While the cadence may shift slightly from one brand to the next, the industry marches to a beat of promotions, product launches, back-to-school buzz, and, of course, the Q4 crescendo....

female taking notes on a team virtual meeting, members displayed on laptop screen

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By Danielle Erickson
July 28, 2025

From Schedules to Strategy: The Evolution of Workforce Management as a Growth Driver

Workforce Management (WFM) has long been seen as a back-office function—an operational necessity focused on filling shifts and managing intraday volumes. But in today’s complex, multi-geo CX environments, WFM is no longer just about...

Inside LogixGuard: Defining the Future of Enterprise Security

BPO, Customer Experience (CX), CX

By Dan Carbonnell
July 24, 2025

Inside LogixGuard: Defining the Future of Enterprise Security

Cybersecurity isn’t optional anymore. It’s operationally essential. Risk is everywhere, and digital threats evolve faster than traditional defenses can keep up. The organizations that thrive in this climate will be the ones that treat...

Why InteLogix Stands Apart in Today’s CX Landscape

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
July 23, 2025

Why InteLogix Stands Apart in Today’s CX Landscape

Choosing the right BPO service provider isn’t just a tactical decision, it’s a strategic one. Your outsourcing partner doesn’t just answer calls or manage processes; they represent your brand, protect your data, and shape...

LogixAssist Turns Gut Feelings Into Data-Driven Coaching Opportunities

BPO, Customer Experience (CX), CX

By John Yanez
July 22, 2025

LogixAssist Turns Gut Feelings Into Data-Driven Coaching Opportunities

Instinct and experience are no longer enough when it comes to coaching in the contact center (although they sure do help!). Supervisors can’t afford to coach based on hunches; not when customer expectations are rising...

BPO, Customer Experience (CX), CX

By Vanessa Sitler
July 7, 2025

Résumé Relevance in the Age of AI

There was a time not long ago, when a polished, well-composed résumé often signaled a candidate who had invested in professional writing support. This advantage was more commonly reserved for executive or leadership roles,...