November 2025

A professional working at a computer, symbolizing HITRUST certification and data security compliance.

informational content

By Changley Cavins
November 28, 2025

What is HITRUST Certification and Why It Matters

Article Overview: Cybersecurity and data privacy are under constant scrutiny, and HITRUST Certification has become a key benchmark for organization handling sensitive information. Whether you're in healthcare, finance, or technology, achieving HITRUST compliance signals...

Leveraging AI and automation makes next-generation outsourcing more innovative and efficient.

By Corey Goldbaum
November 25, 2025

Next Generation Outsourcing with AI, Automation & People

Article Overview: The next generation of outsourcing is redefining how businesses scale, innovate, and deliver customer value. As Business Process Outsourcing (BPO) providers embrace artificial intelligence, automation, and human expertise, they're moving far beyond...

Female seated, talking to group of people. Another female is showing connection on her face and embracing her arm.

BPO, Customer Experience (CX)

By Changley Cavins
November 18, 2025

Experience Optimization Starts with Empathy: Why Customer-Centric Design Matters

Customer Experience Optimization isn't a buzzword, it's a blueprint. At InteLogix, we define it as the intentional alignment of people, processes, and technology to improve how customers experience your brand. From anticipating customer needs...

BPO, Customer Experience (CX), informational content

By Johan Duisters
November 5, 2025

Human Delivered, Digitally Enabled: The Power of AI Agent Assist in CX

In a world increasingly shaped by automation, the winning edge for customer experience lies in balance. That's where AI agent assist comes in. By empowering agents with real-time, behind-the-scenes guidance, AI doesn't replace the...