August 2025

BPO, Customer Experience (CX), CX, informational content

By Corey Goldbaum
August 15, 2025

Driving Transformation, Delivering Results: Mid-Year Momentum from InteLogix

As 2025 reaches its halfway mark, InteLogix continues to push the boundaries of what’s possible in customer experience (CX), accounts receivable management (ARM), and digitally enabled outsourcing solutions. With roots in a legacy of...

four coworkers talking at the table, working together (1)

BPO, Customer Experience (CX), CX, informational content

By John Yanez
August 12, 2025

Understanding First and Third Party Collections

In accounts receivable management, knowing the difference between first party and third party collections isn’t just terminology; it’s a critical part of designing the right strategy for your business, brand, and bottom line. As...

male working from home, looking at laptop screen, thinking (1)

BPO, Customer Experience (CX), CX, informational content

By InteLogix Executive
August 8, 2025

Why “Set for the Season” Is Your Competitive Edge

In retail, every season tells a story, and the most successful brands are the ones that are ready for their next chapter before the first page turns. From back-to-school to Black Friday, seasonal surges...

BPO, Customer Experience (CX), CX, informational content

By Nathan Flowers
August 6, 2025

Why Post-Peak is a Good Time to Reevaluate Your CX Strategy

During peak season, all eyes are on navigating the influx of volume and delivering an exceptional experience with the resources available. Once the urgency passes, decision-makers can more objectively assess how their partners performed...

coworkers partnering on project and working together

BPO, Customer Experience (CX), CX, informational content

By Vanessa Sitler
August 5, 2025

Building the CX Dream Team: Why Culture Fit Matters As Much As Skillset

Hiring for skill can fill a role. Hiring for culture builds a team. When it comes to customer experience, the difference matters. The most effective CX teams don’t just meet metrics, they embody the...

BPO, Customer Experience (CX), CX, informational content

By InteLogix Executive
August 4, 2025

How LogixAssist Scales Coaching Without Losing Quality

Contact centers have long wrestled with the same problem: how do you give every agent the feedback they need, without pulling supervisors off the floor or taking agents out of queue? With rising service...