June 2025

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Mario Baddour
June 27, 2025

Redefining CX: The InteLogix Flywheel

In the customer experience (CX) industry, many players still chase cost, defaulting to legacy models that prioritize savings over value. At InteLogix, we believe in a different trajectory, one fueled by precision, foresight, and purpose....

BPO, Customer Experience (CX), CX, CXaaS, informational content

By John Yanez
June 26, 2025

From First Contact to Final Resolution: A Look at End-to-End CX at InteLogix

Customer expectations are more complex, and more connected, than ever before. A seamless, end-to-end customer experience isn’t just about answering calls or closing tickets. It’s about managing the full customer lifecycle with intention, precision,...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Mario Baddour
June 20, 2025

Redefining CX: Cognitive Performance by Design

While the pandemic accelerated the shift to remote work, many organizations pulled back on physical workplace investments. At InteLogix, we’ve taken a balanced approach. We continue to invest in our virtual work-at-home infrastructure and strengthen...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
June 19, 2025

How Rapid Response Keeps Providers Resilient During Peak Events

For utilities and home warranty providers, peak demand isn't just a seasonal inconvenience, it's a critical challenge to business continuity and customer trust. Whether it's a summer storm that disrupts service or an influx...

Meet LogixCollect: Digitally Enabled Revenue Recovery

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Jack Morris
June 17, 2025

Meet LogixCollect: Digitally Enabled Revenue Recovery

Revenue recovery has long been seen as a balancing act between urgency and empathy, automation and the human touch. At InteLogix, we believe you shouldn’t have to choose. With LogixCollect, our AI-enabled platform for digital...

Redefining CX: Digital Twins – Modeling a Smarter Customer Experience

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Mario Baddour
June 13, 2025

Redefining CX: Digital Twins – Modeling a Smarter Customer Experience

In the modern business landscape, the success of a customer experience (CX) strategy hinges on an organization’s ability to anticipate needs, personalize interactions, and continuously improve delivery. As technology evolves, one emerging concept is...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
June 5, 2025

Why Every Utility Call Is a Moment of Truth—and How to Get It Right

In the utilities industry, the stakes are high. A single missed payment or outage can quickly escalate into frustration. But what many providers overlook is that these moments—while stressful—are also prime opportunities to build...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Danielle Erickson
June 3, 2025

Understanding TCO in CX: The True Cost of Customer Experience

TCO in customer experience is a holistic calculation that considers every dollar spent throughout the lifecycle of customer interactions. It extends beyond visible costs like wages and transaction fees to include downstream and indirect costs—such as...