May 2025

Featured photo of two coworkers looking at a tablet screen

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Jack Morris
May 30, 2025

From Legacy to Leadership: Why InteLogix Remains a Top Choice for 3P Collections

When it comes to finding the best collection agencies, experience matters. For over six decades, we’ve been delivering proven results in collections, evolving from Gulf Coast Collection Services to GC Services, and now InteLogix. Though...

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BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
May 28, 2025

Beyond Compliance: Why Security is a Culture at InteLogix

In a world where cyber threats evolve by the hour, data breaches make headlines, and security lapses cost millions, compliance alone isn’t enough. At InteLogix, security isn’t just a checklist item—it’s a culture embedded into...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
May 20, 2025

The Art of Selling in the Utilities Space: Balancing Empathy, Insight, and Opportunity

The customer service landscape in the utilities industry runs deeper than just resolving outages or processing billing inquiries—it’s a dynamic opportunity to deliver value that goes far beyond the meter.InteLogix has spent decades on the...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Danielle Erickson
May 7, 2025

Lessons from the Frontlines: What High-Performing CX Teams Have in Common

In a world where digital transformation is no longer optional, customer expectations continue to evolve faster than most brands can keep up. As someone who’s worked in the BPO industry for over a decade...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Changley Cavins
May 5, 2025

Empower Your Agents, Elevate Your CX: Meet LogixAssist

Customer expectations are evolving at a pace many businesses struggle to match. Whether it's faster resolution, personalized service, or seamless interactions, one thing is clear: traditional customer service tools aren’t enough anymore. That's where...

BPO, Customer Experience (CX), CX, CXaaS, informational content

By Nathan Flowers
May 1, 2025

Empowering Utilities with Expert Skip-Tracing and Accounts Receivable Management

In the utilities industry, finding the right balance between keeping customers happy and collecting unpaid bills is no easy task. As more customers fall behind on payments, utility companies are under increasing pressure to recover revenue...