2025

three professionals going over options and partnering on solutions

BPO, Customer Experience (CX), CX, informational content

By Nathan Flowers
August 19, 2025

Tailored, Scalable, and Built Around You: Why a Boutique-Style BPO Model Works

Unlike large-scale providers focused solely on volume, boutique partners offer tailored support that emphasizes agility, brand alignment, and long-term value. Whether you’re a startup searching for your first customer support partner or an enterprise...

BPO, Customer Experience (CX), CX, informational content

By Corey Goldbaum
August 15, 2025

Driving Transformation, Delivering Results: Mid-Year Momentum from InteLogix

As 2025 reaches its halfway mark, InteLogix continues to push the boundaries of what’s possible in customer experience (CX), accounts receivable management (ARM), and digitally enabled outsourcing solutions. With roots in a legacy of...

four coworkers talking at the table, working together (1)

BPO, Customer Experience (CX), CX, informational content

By John Yanez
August 12, 2025

Understanding First and Third Party Collections

In accounts receivable management, knowing the difference between first party and third party collections isn’t just terminology; it’s a critical part of designing the right strategy for your business, brand, and bottom line. As...

male working from home, looking at laptop screen, thinking (1)

BPO, Customer Experience (CX), CX, informational content

By Stephanie Fritz
August 8, 2025

Why “Set for the Season” Is Your Competitive Edge

In retail, every season tells a story, and the most successful brands are the ones that are ready for their next chapter before the first page turns. From back-to-school to Black Friday, seasonal surges...

BPO, Customer Experience (CX), CX, informational content

By Nathan Flowers
August 6, 2025

Why Post-Peak is a Good Time to Reevaluate Your CX Strategy

During peak season, all eyes are on navigating the influx of volume and delivering an exceptional experience with the resources available. Once the urgency passes, decision-makers can more objectively assess how their partners performed...

coworkers partnering on project and working together

BPO, Customer Experience (CX), CX, informational content

By Vanessa Sitler
August 5, 2025

Building the CX Dream Team: Why Culture Fit Matters As Much As Skillset

Hiring for skill can fill a role. Hiring for culture builds a team. When it comes to customer experience, the difference matters. The most effective CX teams don’t just meet metrics, they embody the...

BPO, Customer Experience (CX), CX, informational content

By InteLogix Executive
August 4, 2025

How LogixAssist Scales Coaching Without Losing Quality

Contact centers have long wrestled with the same problem: how do you give every agent the feedback they need, without pulling supervisors off the floor or taking agents out of queue? With rising service...

female working in clothing store working on tablet speaking on cell phone

BPO, Customer Experience (CX), CX, informational content

By Stephanie Fritz
July 30, 2025

Planning for Peak: How Retail Brands Can Win the Season with Confidence

Retail is a rhythm. While the cadence may shift slightly from one brand to the next, the industry marches to a beat of promotions, product launches, back-to-school buzz, and, of course, the Q4 crescendo....

female taking notes on a team virtual meeting, members displayed on laptop screen

BPO, Customer Experience (CX), CX, informational content

By Danielle Erickson
July 28, 2025

From Schedules to Strategy: The Evolution of Workforce Management as a Growth Driver

Workforce Management (WFM) has long been seen as a back-office function—an operational necessity focused on filling shifts and managing intraday volumes. But in today’s complex, multi-geo CX environments, WFM is no longer just about...

Inside LogixGuard: Defining the Future of Enterprise Security

BPO, Customer Experience (CX), CX

By Dan Carbonnell
July 24, 2025

Inside LogixGuard: Defining the Future of Enterprise Security

Cybersecurity isn’t optional anymore. It’s operationally essential. Risk is everywhere, and digital threats evolve faster than traditional defenses can keep up. The organizations that thrive in this climate will be the ones that treat...