2025

Female sitting at table, smiling, using laptop while male stands next to her pointing out something on her screen

By Nathan Flowers
October 3, 2025

AI-Savvy Operators: The Human Advantage in a Digitally Enabled Contact Center

In today’s era of digital transformation, it’s easy to focus on technology as the hero of the story. But even the smartest tools fall short without the right people behind them. At InteLogix, we’ve...

Featured photo of woman walking around shopping mall carrying bags of purchases

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October 1, 2025

5 Black Friday Preparation Mistakes Retailers Can’t Afford to Make

Black Friday can make or break Q4 for retailers, but success doesn’t happen by accident. Behind every seamless customer experience is a precise mix of preparation, agility, and the right CX partner. Unfortunately, even...

Featured photo of person holding an open wallet full of cash

By Jack Morris
September 30, 2025

Repositioning Recovery: How Late-Stage Rehab Prepares Consumers (and Brands) for the Holiday Surge

When the holidays approach, many consumers want to spend. But for those 90+ days past due, the season can add pressure instead of joy. As brands prepare for a surge in discretionary spending, these...

Featured photo of male sitting on couch talking on cell phone smiling

By John Yanez
September 25, 2025

First Call Resolution: How One Metric Builds Loyalty and Reduces Cost

In customer experience, few metrics have as much impact on both your bottom line and your customer relationships as First Call Resolution (FCR). When a customer’s issue is solved on their very first interaction,...

three professionals going over options and partnering on solutions

By Nathan Flowers
August 19, 2025

Tailored, Scalable, and Built Around You: Why a Boutique-Style BPO Model Works

Unlike large-scale providers focused solely on volume, boutique partners offer tailored support that emphasizes agility, brand alignment, and long-term value. Whether you’re a startup searching for your first customer support partner or an enterprise...

By Corey Goldbaum
August 15, 2025

Driving Transformation, Delivering Results: Mid-Year Momentum from InteLogix

As 2025 reaches its halfway mark, InteLogix continues to push the boundaries of what’s possible in customer experience (CX), accounts receivable management (ARM), and digitally enabled outsourcing solutions. With roots in a legacy of...

four coworkers talking at the table, working together (1)

By John Yanez
August 12, 2025

Understanding First and Third Party Collections

In accounts receivable management, knowing the difference between first party and third party collections isn’t just terminology; it’s a critical part of designing the right strategy for your business, brand, and bottom line. As...

male working from home, looking at laptop screen, thinking (1)

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August 8, 2025

Why “Set for the Season” Is Your Competitive Edge

In retail, every season tells a story, and the most successful brands are the ones that are ready for their next chapter before the first page turns. From back-to-school to Black Friday, seasonal surges...

By Nathan Flowers
August 6, 2025

Why Post-Peak is a Good Time to Reevaluate Your CX Strategy

During peak season, all eyes are on navigating the influx of volume and delivering an exceptional experience with the resources available. Once the urgency passes, decision-makers can more objectively assess how their partners performed...

coworkers partnering on project and working together

By Vanessa Sitler
August 5, 2025

Building the CX Dream Team: Why Culture Fit Matters As Much As Skillset

Hiring for skill can fill a role. Hiring for culture builds a team. When it comes to customer experience, the difference matters. The most effective CX teams don’t just meet metrics, they embody the...

AI-Savvy Operators: The Human Advantage in a Digitally Enabled Contact Center

5 Black Friday Preparation Mistakes Retailers Can’t Afford to Make

Repositioning Recovery: How Late-Stage Rehab Prepares Consumers (and Brands) for the Holiday Surge

First Call Resolution: How One Metric Builds Loyalty and Reduces Cost

Tailored, Scalable, and Built Around You: Why a Boutique-Style BPO Model Works

Driving Transformation, Delivering Results: Mid-Year Momentum from InteLogix

Understanding First and Third Party Collections

Why “Set for the Season” Is Your Competitive Edge

Why Post-Peak is a Good Time to Reevaluate Your CX Strategy

Building the CX Dream Team: Why Culture Fit Matters As Much As Skillset

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