2025

Female working on computer at her desk in offer. Coworker is seen engaging with her.

BPO, informational content

By Dan Carbonnell
October 28, 2025

Cyber Resilience vs Cybersecurity: Why the Difference Matters for CX

In the contact center world, trust is currency. That’s why building a cyber resilience strategy is just as critical as having strong cybersecurity. While most organizations focus on prevention, resilience is about response —...

Three coworkers gathered at table in discussion

BPO, informational content

By Natalie George
October 23, 2025

Burnout Starts with the Schedule: How Contact Center Workforce Management Protects Agent Wellbeing

What’s the greatest threat to your CX strategy during unexpected volume spikes? If you said ‘agent burnout’, you’re not alone. In a recent poll we ran on LinkedIn, 56% of respondents identified burnout as...

Female sitting at table, smiling, using laptop while male stands next to her pointing out something on her screen

By Nathan Flowers
October 3, 2025

AI-Savvy Operators: The Human Advantage in a Digitally Enabled Contact Center

In today’s era of digital transformation, it’s easy to focus on technology as the hero of the story. But even the smartest tools fall short without the right people behind them. At InteLogix, we’ve...

Featured photo of woman walking around shopping mall carrying bags of purchases

Uncategorized

By Stephanie Fritz
October 1, 2025

5 Black Friday Preparation Mistakes Retailers Can’t Afford to Make

Black Friday can make or break Q4 for retailers, but success doesn’t happen by accident. Behind every seamless customer experience is a precise mix of preparation, agility, and the right CX partner. Unfortunately, even...

Featured photo of person holding an open wallet full of cash

By Jack Morris
September 30, 2025

Repositioning Recovery: How Late-Stage Rehab Prepares Consumers (and Brands) for the Holiday Surge

When the holidays approach, many consumers want to spend. But for those 90+ days past due, the season can add pressure instead of joy. As brands prepare for a surge in discretionary spending, these...

Featured photo of male sitting on couch talking on cell phone smiling

By John Yanez
September 25, 2025

First Call Resolution: How One Metric Builds Loyalty and Reduces Cost

In customer experience, few metrics have as much impact on both your bottom line and your customer relationships as First Call Resolution (FCR). When a customer’s issue is solved on their very first interaction,...

Female looking at laptop screen, taking notes in a notebook

BPO, informational content

By Natalie George
September 2, 2025

Real-Time Workforce Management: The Proactive Advantage Your Contact Center Needs

Watching isn’t the same as acting. Too many organizations still treat real-time workforce management as a passive function; something that sits on a dashboard and sends the occasional alert. But at InteLogix, we’ve redefined...

three professionals going over options and partnering on solutions

Uncategorized

By Nathan Flowers
August 19, 2025

Tailored, Scalable, and Built Around You: Why a Boutique-Style BPO Model Works

Unlike large-scale providers focused solely on volume, boutique partners offer tailored support that emphasizes agility, brand alignment, and long-term value. Whether you’re a startup searching for your first customer support partner or an enterprise...

Uncategorized

By Corey Goldbaum
August 15, 2025

Driving Transformation, Delivering Results: Mid-Year Momentum from InteLogix

As 2025 reaches its halfway mark, InteLogix continues to push the boundaries of what’s possible in customer experience (CX), accounts receivable management (ARM), and digitally enabled outsourcing solutions. With roots in a legacy of...

four coworkers talking at the table, working together (1)

Uncategorized

By John Yanez
August 12, 2025

Understanding First and Third Party Collections

In accounts receivable management, knowing the difference between first party and third party collections isn’t just terminology; it’s a critical part of designing the right strategy for your business, brand, and bottom line. As...